Pitlochry Festival Theatre
Pitlochry Festival Theatre is looking for a full time Events Assistant to join its Front of House team in Pitlochry.
The role would suit someone who enjoys working with people and wants a varied customer facing job across the Theatre’s bars, café, performances and private events.
The Role
Provide a high quality customer experience across the Theatre.
Work primarily within the bar areas.
Serve food and drinks accurately and hygienically.
Take food and drink orders and pass them to the kitchen and bar teams.
Serve customers quickly and professionally.
Answer questions about menu items and allergens.
Check customer identification when required for alcohol sales.
Set and clear tables.
Keep customer areas clean and ready for use.
Restock bar and café areas.
Maintain accurate records for internal accounts, spillages and food waste.
Help set up areas for private functions.
Sell merchandise, ice creams and programmes around performances.
Complete food temperature checks.
Support the kitchen team when required.
Work with colleagues to ensure the smooth delivery of events.
Provide cover within other Events Assistant areas when required.
Follow health and safety procedures and assist during evacuations when necessary.
Working Pattern
35 hours per week.
Working hours include evenings and weekends.
Work takes place across performance days, non performance days and private functions.
There will be occasions when you may work alone.
Training will be provided.
What We Are Looking For
Educated to SCQF Level 6.
Experience of working outside for periods of up to six hours.
Comfortable using different technology and apps.
Able to communicate confidently with a wide range of people.
Able to work well as part of a team.
Proactive approach to customer service.
Able to deal with conflict and complaints, with training provided.
Self confident, friendly and professional.
Awareness of health and safety.
Good problem solving and numerical skills.
Excellent verbal, listening and interpersonal skills.
Flexible and diplomatic approach.
Previous experience in a customer service environment would be useful.
Experience using an EPOS system would be useful.
First Aid qualification would be useful.
Food Hygiene Level 2 would be useful.
Personal Licence training would be useful.
How To Apply
Apply through Highland Jobs
Please attach your CV and covering letter explaining why you would like the role and what relevant experience you have that would make you successful.
Your application goes directly to the employer. No agencies. No nonsense.