North Highland Chamber of Commerce
Job Description
Post: Membership & Marketing Executive
Hours: 35 hours / week – Full time
Contract Type: 2 Years Fixed Term
Reporting to: Deputy Chief Executive
Location: Based in Sutherland/Hybrid Working
Purpose of Post
Based in Sutherland the Membership & Marketing Executive will play a key role in growing, supporting and retaining Chamber membership, while also developing and delivering marketing and brand activity for North Highland Chamber of Commerce and its associated brands, including Venture North and Live North.
The post holder will work within a dynamic team, engaging directly with businesses, partners, and stakeholders across rural and remote communities, and ensuring that Chamber services, events and campaigns are effectively promoted and delivered.
About North Highland Chamber of Commerce
North Highland Chamber of Commerce is a dynamic, member‑led organisation at the heart of business growth across the North Highlands. We connect and champion businesses of all sizes, influence decision‑makers, and work collaboratively with partners to strengthen our regional economy. Agile, ambitious and deeply rooted in our place, the Chamber offers an exciting environment for people who want their work to make a real impact for businesses and communities alike.
KEY ROLE DUTIES / RESPONSIBILITIES:
Membership Development & Engagement
- Proactively support the recruitment, retention and engagement of Chamber members, with a focus on micro‑businesses and rural enterprises
- Act as a key point of contact for members, handling enquiries and building long‑term relationships
- Support the delivery of membership communications, renewals and onboarding
- Represent the Chamber at events, meetings and outreach activity across the North Highlands
Marketing, Communications & Brand
Plan and deliver integrated marketing activity to promote Chamber services, events and initiatives
- Support and develop the brands Venture North and Live North, ensuring consistent messaging and strong visibility
- Create engaging written and digital content for websites, newsletters, email campaigns and social media
- Manage and maintain online platforms, including social media channels, CRM systems, Mailchimp, Eventbrite and content management systems
- Monitor engagement and support reporting on marketing activity
Events & Campaign Support
- Support the planning, promotion and delivery of events, workshops and campaigns
- Work with partners and external stakeholders to maximise reach and impact
- Ensure marketing activity is aligned to business support priorities and member needs
Administration & Systems
- Maintain accurate records using CRM and business systems
- Use Microsoft Office packages effectively to manage communications, data and reporting
- Contribute to internal planning, reporting and continuous improvement
General Responsibilities
- Work independently with minimal supervision, managing competing priorities effectively
- Travel across Caithness, Sutherland and wider Highlands as required
- Uphold the values, reputation and professionalism of North Highland Chamber of Commerce
The position offers a fantastic opportunity to be part of a dynamic team with a big reach, in a professional, proactive and forward-thinking organisation, supporting regional businesses.
Person Specification
Essential Criteria
Experience & Knowledge
- Proven experience in marketing and/or sales, ideally within a membership‑based or business support organisation
- Experience of working with rural communities and micro‑businesses
- Experience using digital and social platforms, including social media, CRM systems, Mailchimp, Eventbrite and content management systems
- Experience using business support systems and Microsoft Office packages
Skills & Abilities
- Ability to work with minimal supervision, demonstrating motivation and effective use of own initiative
- Strong organisational skills with the ability to independently prioritise workloads
- Dynamic and flexible approach, with a willingness to respond to conflicting project demands
- Excellent oral communication skills, with confidence in building professional relationships with external partners
- Excellent written communication skills, with the ability to tailor messages for different audiences and formats
Personal Attributes
- Positive, proactive and solutions‑focused mindset
- Professional and approachable when representing the Chamber
- Collaborative, while confident working independently
Other Essential Requirements
- Based in Sutherland, with a strong understanding of the North Highlands
- Full, clean UK driving licence
- Access to reliable transport
Desirable Criteria
- Experience working in economic development, business support or membership organisations
- Knowledge of Chamber of Commerce or similar networks
- Experience supporting events, campaigns or funded projects
How to apply
Please send a full CV along with a brief as to why you are the best applicant for the post.
The brief should be a maximum of 2 A4 sheets.
Please ensure the brief shows evidence of the criteria in both the job and person specification.
Those shortlisted for interview will be required to make a presentation and as part of the interview process.
Interviews will be held on Friday 5th June 2026.
CV and letter should be e-mailed to Donna Chambers, Deputy Chief Executive
Closing date: 31 May 2026
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