Casework Assistant

Andrew Baxter MSP is looking for a part time casework assistant  (15 hours per week) to join his constituency based team in his busy Fort William office. This role will suit someone who enjoys working with people, keeping things organised and supporting a wide variety of constituents and community organisations.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.

How to Apply:

For any questions about the role please contact: Andrew.Baxter.msp@parliament.scot

To apply, please click “Apply Online” and upload your CV along with a supporting statement. 

Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.  

Your application goes directly to the employer. No agencies. No nonsense.